FAQ

There a slight differences in the formulation of each. The base for all 3 is the perfect blend of natural shea butter and mineral jelly, with a touch of vitamine E as preservatives. The stick has added rice wax stick for texture. The tube contains shea oil to for it to come out easily.

The tube: your balm neatly contained and protected from exposure.

Ideal for: small and larger body areas, traveling, home and on the go. 

The stick: for a protective layer and a mess-free application.

Ideal for: Quick touch-ups, protection throughout the day, home, office, travel and sports.

The Jar: for those who want an stylish jar in every room within reach.

Ideal for: Small or large applications, home and also suitable for travel.

To ensure the best experience with your product:

• Stick: Avoid fully twisting it up, as this may cause it to break.

• Tube: Keep at room temperature for smooth application—if too cold, the product may not dispense easily. Also, be mindful not to apply excessive pressure, as this could cause the top to crack.

• Store all products below 25°C and away from direct sunlight.

Gently pull the old refill out of the bottom case. Firmly press the new refill into place. Keep the protective lid on to secure it without damaging the stick. To prevent breakage, avoid twisting it up fully during use.

We use high-quality, natural ingredients such as Shea Butter, Mineral Jelly, Rice Wax, and Vitamin E. Our shea butter is ethically sourced from West Africa through the Kolo Nafaso program, which supports sustainability and local communities. Check this page for all details.

We skip drying alcohol, fragrances, essential oils, parabens, sulfates, silicones, non-certified palm oil, microplastics, or harmful chemical sunscreens. We believe that these ingredients are not necessary for creating a formulation that supports a healthy skin and planet.

Our products are formulated for all skin types, including sensitive and eczema-prone skin. They are safe for all ages. Check our ingredients page for more details. If you have any special conditions or needs, contact us at hello@mykindaskincare.com

Our balms are highly versatile and replaces more than 10 products, including moisturizers, hand creams, calming, lip balm, (winter) sports and beauty. Check out this page for all usages.

Track your order using the tracking number in your confirmation email. If you need further assistance, please contact us at orders@mykindaskincare.com.

We’re working on making this option available soon! Stay tuned.

We offer various shipping options within the Netherlands and internationally. Delivery times and carriers vary by location. Choose your preferred option at checkout.

We ship within the Netherlands, Europe, and select international locations. The available countries will be listed at checkout.

Shipping is free within the Netherlands on orders over €50 and internationally on orders over €75. For orders below these amounts, standard shipping fees apply.

Yes, unopened and unused products can be returned within 30 days.

Sale items, personalized products, and parts of sets are not eligible for return.

You will need to cover return shipping costs.

Please see our Return Policy for all details.

Body & Face Stick: Remove the refill by pulling the refill out of the case. Rinse the refill with lukewarm water and soap, then place it in the plastic recycling bin. Reuse the case for as long as possible, just insert the fresh refill in it.

Tube: Dispose in the plastic recycling bin, so we can give it a third life.

Jar: Rinse with lukewarm water and soap before reusing. Share your creative ideas with #mykindareuse! If disposing, remove the plastic disc inside the lid with a pointy object, then discard it with regular garbage. The jar and lid are biodegradable.

Sustainability is a core value at My Kinda Skincare. Our packaging is eco-conscious, using recycled plastics, biodegradable materials, and refillable options. Our Sulapac™ jars are fully biodegradable, and we offer refills for products like the Absolute Healing Stick to reduce waste even further. All our paper is made from FSC certified paper. Our commitment to sustainability also extends to water-free formulas, which require less product per use and conserve a precious resource.

We accept credit cards, iDEAL, PayPal, Apple Pay, and Google Pay.

Our subscription service allows you to receive automatic refills of your favorite products. Choose your product and delivery frequency at checkout. Subscriptions offer a 15% discount, free shipping, and easy adjustments. You can pause or cancel your subscription anytime. Check out the subscriptions page for more details and the latest promotions.

If you’re having trouble logging in, reset your password by clicking "Forgot Password" on the login page. For further assistance, contact us at hello@mykindaskincare.com.

Yes, you can update your information by logging into your account and navigating to the account settings page.

Want to partner with us or share a cool idea?

Reach out to our team at collab@mykindaskincare.com

Interested in stocking My Kinda Skincare? Contact us at retail@mykindaskincare.com

For press inquiries, media requests, or to feature My Kinda Skincare, please email press@mykindaskincare.com

For any other questions, send us an email at hello@mykindaskincare.com, and we’ll reply within 48 hours.